Terms and Conditions

PAYMENT TERMS

a) Unless otherwise agreed, the Company’s terms of payment require payment to be made prior to delivery of the Goods and immediately upon the rendering of a tax invoice for the Goods to the Customer. Details of the Company’s payment options are set out in Schedule 1.

b) All payments shall be made free of any deductions, withholding or set-off unless otherwise agreed in writing with the Company.

c)  If the Customer does not make payment as required by the Trading Terms, the Company may in its absolute discretion require the Customer to pay by way of liquidated damages for breach of contract a default charge in relation to the unpaid amount calculated by applying an interest rate of 1.5 % per month calculated on the unpaid amount on a daily basis from the date the unpaid amount became due until the date that it is paid in full.

d) If the Customer fails to pay for any Goods or services supplied by the Company when due, then by notice to the Customer the Company may declare any amounts actually or contingently owing by the Customer to the Company to be immediately due and payable.

e) Where the Customer is overdue with any payment or the Company is in receipt of credit references that it regards as unsatisfactory, the Company reserves the right to change the Customer to Cash on Delivery (COD) account and all Goods on a COD account shall be paid for before they are supplied.

f) The Company shall not be responsible and/or liable on removal of Goods and/or materials and/or services from the Customer’s premises due to non -payment of moneys outstanding.

g) Credit facilities may be suspended or withdrawn at the discretion of the Company at any time.

h) Where payment is to be made by cash the amount owing is due and payable immediately.

CANCELLATIONS AND VARIATIONS

a) The Customer may not cancel or vary an order unless the Company in its absolute discretion consents in writing to the cancellation or variation. 
 
b) The Company may charge the Customer for any reasonable costs incurred in preparation of any order that has been varied or cancelled.
 
c) The Company reserves the right to immediately cancel any contract for the supply of Goods or suspend any such supply without incurring any liability to the Customer in any of the following circumstances:

   (i) The Customer is overdue with any payment due under these Trading terms or is otherwise in breach of these Trading Terms or

   (ii) An Insolvency Event has occurred.

e) Cancellation by the Company under this clause shall be without prejudice to the Company’s right to recover payment from the Customer for Goods previously supplied.
SCHEDULE 1: PAYMENT OPTIONS
 
The Company accepts the following payment options for purchases of Goods:
 

    

IN- STORE

 ONLINE
  • Alipay
  • AMEX
  • Visa
  • MC
  • Bank Transfer
  • Eftpos
  • Chinese Union Pay
  • Alipay
  • AMEX
  • Poli Payments
  • Visa
  • Mastercard
  • Bank Transfer
  • HUMM Finance  

 

Further notes repayment options:
 
(i) International/AMEX cards:
 
  • All international credit cards and AmEx: No surcharge
  • ALIPAY: No surcharge

 

(ii) PayPal:
 
  • (a) PayPal will not be accepted in store. Where purchases are made using PayPal on line , the Goods cannot be collected in store. They will be shipped to the address supplied to the Company from the Customer’s PayPal account only (must be a street address, not a post office box)
  • (b) Customers must ensure the address entered is correct as a change of address is not possible once the Goods have been ordered. There is no surcharge applied to PayPal purchases. The Customer must sign up for a PayPal account in order for PayPal to verify them. This is a security procedure that will protect the Customer. To sign up for PayPal, please visit www.paypal.com.

 

(iii) Bank Transfers:
 
  • (a) Bank transfer payments will incur a 1% discount on the total order amount – to redeem the 1% discount the Customer must pay the order in full using bank transfer
  • (b) It can take up to 2-3 working days to clear bank transfers. The Company will not acknowledge payment until funds are cleared. Title to the Goods remains with the Company until the funds have been cleared.

 

(iv) Bank Cheques:
 
  • (a) All cheques must be made out to Simply Diamonds Pty Ltd.
  • (b) The Company will not acknowledge payment until funds are cleared.
  • (c) Title to the Goods remains with the Company until the funds have been cleared.

 

(v) Lay-Bys:
 
  • (a) Subject to clause (b) below, a 6 week lay-by arrangements apply unless stated otherwise. Payments must be made weekly until the lay-by has been finalized
  • (b) Where a lay- bye involves loose diamonds that are sourced from overseas the diamonds must be paid in full within 7 days from the date of the relevant invoice.

 

 (vi) HUMM Finance
  • Please note, jewelry purchases made with HUMM are not covered by our money back guarantee.

 

 (vii). International customers:
  • Goods must be paid in full before the Goods will be ordered and shipped.

 

 (viii) Collection Arrangements:
  • Customers must produce their original copy of the tax invoice to pick up Goods in store. If a Customer has misplaced their tax invoice, 100 points of ID (including photo) must be produced prior to the collection of the Goods.

 

  • ITEM 5- THE COMPANY’S DELIVERY POLICY
(i) Whilst the Company shall use all reasonable endeavors to comply with the Customer’s particular delivery requirements and order specifications, the Customer will not be entitled to claim compensation by reason of failure to comply with their delivery requirements or minor variations to the Goods.
 
(ii) Delivery shall be deemed to have taken place when the Company or its agent delivers the Goods to or leaves the Goods at the address shown on the Tax Invoice for the delivery of such Goods.
 
  • ITEM 6- THE COMPANY’S SHIPPING POLICY
The Company’s current shipping policy with respect to orders placed by Customers with the Company is as follows:
 
(i) It provides free shipping on all orders to Customers in Australia and New Zealand. These orders are also fully insured by the Company.
(ii) Each order shipped by the Company will include:
  • (a) The item or items ordered;
  • (b) Where applicable, a Diamond Certificate;
  • (c) Where applicable, a Valuation Certificate and
  • (d) Appropriate Simply Diamonds Packaging.
(iii) Orders placed:
  • (a) Between 9:30 am – 4:30 pm on Monday – Friday will be processed same day and
  • (b) Orders placed outside of these hours or on Saturdays, Sundays and Public Holidays will be processed on the following business day.
(iv) It uses TNT Postal Service for its shipments within Australia, which provides the Customer with a tracking facility
 
(iv) It uses Fed-Ex for shipping to New Zealand and for all other international destinations.
 
(v) It does not ship to post office boxes. It only ships to a Customer’s home or work address where there is a person available to collect and sign for an order. If no one is available, TNT Postal Service will leave a collect card and the Customer will be directed to their TNT Depot to collect their shipment.
 
Below are the TNT terms and conditions in sitaitons were the Customer is un-available to collect the parcel:
  • (a) If the address for delivery is unattended and you or the receiver of the shipment have given us a written ‘authority to leave’ then we may leave the shipment at the unattended address and delivery will be deemed to have occurred in accordance with these terms and conditions. You hereby agree to indemnify us against and hold us harmless from all claims by any party and from all loss or costs, of whatsoever nature, which we incur as a consequence of the shipment being left in accordance with such ‘authority to leave’.

 

  • (b) Where we are unable to complete the delivery of a shipment for whatever reason you agree that we may, at our discretion, either: a) attempt a second delivery; or

 

  • (c) If delivery has not been made after a second attempt by us or the receiver refuses to accept delivery we will try to contact you and agree the appropriate next action. You agree to pay us any costs we incur in forwarding, disposing or storage of or returning the shipment and our charges (if any) for making a second or more delivery attempts and for the agreed appropriate next action.

 

  • (d) You give us authority to dispose of the shipment (or any part thereof) in accordance with our disposals policy which is available at www.tnt.com.au.
FedEx
 
If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice with information on when the next delivery attempt will be made. If you need more information about a package, please call FedEx Customer Service. You can also track the status of you shipment online at fedex.com.
 
PayPal
 
PayPal purchases will only be shipped to the address on invoice. PayPal purchases cannot, at any time, be collected from the Company’s store.
 
(vi) It recommends the examination of a package before signing or receiving goods that look to be tampered or damaged, please contact GS Diamond immediately if you notice this, (GS Diamonds contact details: orders@gsdiamonds.com.au).
Additional information on Privacy Policy – click here
 
ITEM 7 : THE COMPANY’S RETURNS, REFUNDS & EXCHANGE POLICY
 
The Company’s returns, refunds and exchange policies are as follows:
A. Jewelry Guarantee
  • (i) The Company stands by the quality and craftsmanship of its jewelry. All of the Company’s jewelry is manufactured with the highest quality materials, using the latest in innovative technology and created by highly skilled designers and jewelers.

 

  • (ii) All jewelry is thoroughly inspected before it is shipped., Customers are provided with a lifetime guarantee against manufacturing faults on all GS Diamonds manufactured items. If for any reason a Customer finds a manufacturing fault with their jewelry item, they should bring it in to the Company’s store or ship it to the Company to be assessed by the Company’s jewelers. Repairs for manufacturing faults are free of charge to the Customer.

 

  • (iii) If it is found that any damage is the result of general wear and tear (this includes damage such as dents on claws and band, scratches), the Customer will be charged a repair fee. Customers will always be notified of the assessment outcome before a repair is undertaken.

 

  • (iv) The above guarantee does not cover general wear and tear or physical damage to the item, loss of stones or theft. The Company recommends that Customers take out insurance for their jewelry items.

 

  • (v) The Company will not be held accountable for any items repaired or altered by another jeweler other than GS Diamonds or its agents. Any repairs or alterations made without the agreement of the Company will void any return/refund or exchange as well as void the lifetime guarantee.
 
B. Claims and Returns
 
  • (i) In so far as permitted under the Australian Consumer Law, the following claims and returns procedures shall apply to all purchases made by Customers from the Company.

 

  • (ii) Unless otherwise Customers will be responsible for immediate examination of the Goods upon arrival at their destination and will be taken to have accepted any Goods received by them as being in accordance with its order unless it notifies the Company in writing of its claim, including invoicing shortages, within 30 days from from the date that the order is collected.

 

  • (iii) No return of Goods that are allegedly defective or faulty will be accepted by the Company unless either:
    • The Customer is a Consumer in relation to those Goods and is entitled to return them because a Consumer Guarantee applies; or
    • The Company has given prior written authorization for the return of the Goods.

 

  • (iv) The Customer must contact the Company first before returning an item. All Goods for return will be inspected by a representative of the Company prior to the Company accepting any obligation for the return of the Goods. Requests for refund or exchange will be managed by the Company’s quality control department. They will assess the condition of the returned item and only unworn items in their original condition and packaging will be accepted.
The Company may, in its discretion, refuse to accept a return of the Goods that:
  • (a) Are merely the subject of general wear and tear damage or(
  • (b) Have been altered, engraved, resized or modified or
  • (c) Are the subject of a claim that is more than 30 days from the date of purchase or repair of the Goods.
Any dispute as to what is reasonable “general wear and tear damage” or any other dispute under these provisions shall be referred to the the President of the Jewellery Association of Australia in accordance with the dispute resolution procedures set out in paragraphs 16 of the Trading Terms.
 
(v) If the Company consents to the return of any Goods under clause (iii) , the Customer must:
  • Provide to the Company a written statement setting out the reasons for return of the Goods;
  • Give the Company details of the original invoice number and the date of delivery of the Goods; and
  • Provide to the Company a copy of the receipt or delivery docket relating to the Goods.
(vi) Other conditions relating to Jewelry refunds:
 
A   Exchange or credit notes are valid for 30 days from the date the order is collected by the Customer.
B 30 day Refunds: not applicable to custom made/modified goods/goods which have being resized more than two sizes from the goods original size/non branded GS goods.
C The return process takes up to 5 business days to process. The Customer will be notified of the outcome once the return has been assessed.
D Shipping costs and insurance associated with the return or exchange of items are non- refundable and are the shipper’s responsibility.
E Refunds for returned items will be issued in the same form they were originally paid.
F Jewelry items received outside of the refund period will not be accepted.
G No refunds on sale items.
H No refund or exchange on custom made Goods- this includes products that have been engraved, resized or modified from their original design in any way. Cancellations on custom made items and overseas orders will incur a cancellation fee to cover any reasonable costs incurred by the Company relating to the cancellation of the order.
 
C. Loose Diamonds Claims, Returns and Exchange Policy
The following money back guarantee (“MBG”) exchange and refund policies and procedures shall apply to:
 
(i) Diamonds purchased from the Company’s In Store Selection:
 
  • Stock diamonds can be viewed in store at any time,
  • These diamonds can be returned and refunded in full within 30 days of purchase or can be exchanged and refund if the order fits the 30 day moneyback arrangements set out herein
  • The Company will not accept any returns of loose or set diamonds without the original GIA certificate (as GIA no longer makes replacement certificates)
  • Any order over AUD $15,000 excluding GST will not be applicable for a MBG
  • The MBG is valid for 30 days from the date the order is collected by the customer. Goods received outside of this 30 day period will not be accepted.
  • The 30 day MBG will only be valid if the Customer pays in full for the Goods at the time of placing the order online and in store.
  • If a Customer decides to pay by installments via the Company’s layby policy, the 30 day MBG will not be applicable
  • Items that are deemed special orders or custom made Goods will not be eligible for the 30 day MBG. 
  • Sale and/or discounted items will not be valid for the MBG.
(ii) Diamonds purchased from the Company’s Online Selection:
 
  • These diamonds can be returned and refunded within 30 days of purchase or can be exchanged and refund if the order fits the 30 day MBG arrangements herein described.
  • The Company will not accept any returns of loose or set diamonds without a ORIGINAL GIA certificate (as GIA no longer makes replacement certificates)
  • Any order over AUD $15,000 excluding GST will not be applicable for a MBG
  • The MBG is valid for 30 days from the date the order is shipped. Diamonds received outside of this 30 day period will not be accepted
  • The Customer has 30 days from the date that the order is shipped until the 30th day to return their order – the order can arrive outside of the 30 days if the return shipment has been postmarked with a date inside of the 30 MBG period.
  • The 30 day MBG policy is valid for Australian and New Zealand Customers only
  • No MBG is offered to international Customers (excluding New Zealand)
  • Sale or discounted items will not be valid for the MBG
Note- MBG may not apply in some situations:
For both in store and online purchases if a Customer:
  • Makes two different purchases of stones under $15,000 (ex GST) and the second purchase is made under a different name;
  • Purchases two or more diamonds within a period of 12 months from the date of the first purchase where the total purchase price of the diamonds exceed $15,000 (ex GST); then in each such case the MBG shall, in the Company’s absolute discretion, apply only to the first purchase. 
  • In some other cases, the MBG may in the Company’s absolute discretion, not apply at all. These include situations where:
  • The Customer has purchased a diamond for a ring/pendant/earring or other piece of jewelry valued under $15,000 (ex GST) and likes the diamond but has decided not to proceed with the purchase because they do not like the design of the item after the Company has changed the setting at the Customer’s request;
  • If a Customer decides to proceed with a diamond purchase after they have been advised by the Company not to;
  • If the Goods have been damaged or has been worn;
  • If the diamond is not returned to the Company in its original packing;
  • If a third party has repaired or resized the diamond; and
  • If the Customer has not paid the full value of the diamond and the ring.
(iii) Diamonds sourced from Affiliated International Suppliers- applies to online purchases only
 
The following return and refund policies and procedures apply to these diamonds:
  • (a) These diamonds can be brought in from overseas, (no viewing).
  • (b) These diamonds can be returned and refunded within 30 days of purchase provided always that the MGB policies and procedures outlined in points C (i) and (ii) above shall apply.
  • (c) Diamonds received outside of the 30 day period will not be accepted.
  • (d) Diamonds returned without their original Diamond Certificate will not be accepted as GIA no longer makes replacement certificates.
  • (e) The Customer must contact the Company first before returning an item.
D. Further returns and refunds policies and procedures
 
In addition to the returns and refund policies set out above , the following additional policies and procedures also apply to the return of Goods to the Company and must be complied with by the Customer:
  • (i) Where a Customer wishes to return a diamond, seek a refund or exchange or repair a diamond that they have purchased they must first contact the Company before proceeding to obtain the Company’s consent for such return. If return is agreed to, the Customer will then be given the necessary instructions on how to proceed with the return.
  • (ii) When returning Goods, a Customer must include all the original packaging, the original certificate(s) and a copy of the invoice.
  • (iii) For security purposes, a Customer should not write the words “GS Diamonds”, “GS” or the word “jewellery” or any other words indicating jewellery (diamonds or gold) on the outside of the box or package.
  • (iv) If the Customer is advised to return any Goods to the Company, they should ship the item to the companies Head Office located in Sydney(v) When returning Goods, a Customer should send the package by registered mail as this is a safe way to ship valuable items.
  • (vi) Customers should insure any package they send to the Company for the entire amount of the invoice including shipping/handling costs. For returns in excess of $5000, the Customer should contact a third party insurance company for their protection coverage. The Customer shall bear the costs of any third party insurance and return shipping
  • (vii) Loss, damage or theft of return shipments are the sole responsibility of the Customer and the Company shall have no liability for any loss or damage that the Customer may suffer during return shipping. For the avoidance of doubt, no refund will be granted if the Company does not receive the package from the Customer for any reason including without limitation by reason of theft or any act or omission by the Customer or a third party.
  • (viii) If the Customer is advised to come into the Company’s store in person, the Company’s address is Shop 34-36, Level 2, Queen Victoria Building, 455 George Street, Sydney NSW 2000, Australia.
  • (ix) Once a return is accepted by the Company, a representative of the Company will contact the Customer to handle the conditions of the return, exchange or repair.
  • (x) Any refund will cover only the price of the item, excluding shipping/handling and insurance costs.
  • (xi) Any returns, refunds, exchanges and repairs that do not comply with the Company’s policies and procedures set out in this Schedule will not be accepted.
ITEM 8- : THE COMPANY’S PRICE MATCH GUARANTEE POLICY
 
The Company will match the price that a Customer is required to pay for a diamond against the price a Customer can obtain for the exact same diamond from a competitor of the Company subject to the following conditions:
  • (i) The diamond to be matched must be that exact diamond (verified with GIA certification number)
  • (ii) The price match guarantee will only be applied if it is requested by the Customer before the diamond has been purchased from the Company;
  • (iii) The Customer must provide evidence to the Company’s reasonable satisfaction of the source of the price that they require to be matched and
  • (iv) The Company has an absolute discretion as to whether match the competitor’s price.
ITEM 12: THE COMPANY’S RESIZING POLICY
Instore:
  • Customers are entitled to one complimentary resize of their diamond ring within 5 years from the date of purchase.
  • The Customer has the option of claiming this a free resize by sending their item via insured courier (at their cost) the Company must be notified in writing that a resizing has been requested or bringing their item into the company’s Sydney store.
  • Resizing takes a standard two weeks for completion.
  • The Company is unable to resize more than two sizes up or down.
  • The Company cannot resize pave style rings, or eternity rings.
  • At the discretion of the Company’s store manager, the Company may agree to polish and plate non GS Diamonds jewelry provided always that the Company will not be liable for any stones falling out, chipped diamonds, warranties being void due to our handling of non Simply Diamonds jewelry.
Online:
  • Customers are entitled to one complimentary resize of their diamond ring within 5 years from the date of purchase.
  • Customers have the option of claiming a free resize by sending their item via insured courier (at their cost) the Company must be notified in writing that a resizing has been requested or bringing their item into the Company’s Sydney store.
  • Resizing takes a standard two weeks for completion.
  • The Company does not resize non Simply Diamonds jewelry.
  • The Company is unable to resize more than two sizes up or down.
The Company cannot resize pave style rings, or eternity rings
 
ITEM 17: THE COMPANY’S DIAMOND INSPECTION POLICY
The following Inspection Policy applies to all purchases made online or instore:
  • Every diamond purchase from the Company undergoes careful inspection to ensure its suitability
  • If the Company deems that a particular a diamond is unsuitable for any reason based on its expertise, the Customer will be advised of this fact via email or telephone. (Note; if the Customer still wishes to proceed with the order, the MBG will not apply):
ITEM 18: THE COMPANY’S DIAMOND FEED POLICY
  • Prices and diamond availability will vary often as the diamond feed is live and being accessed worldwide
  • Customers need to be aware that their selection may not be available from the time they begin using our website to the end
  • Any diamond purchased by a Customer online will be carefully inspected within 48 hours to ensure suitability and availability.
ITEM 19: THE COMPANY’S POLICY RE CUSTOMERS’ OWN DIAMONDS/GEMSTONES
Instore:
  • Customers may bring their own diamonds into the Company’s store in order to set in one of the Company’s settings.
  • The Company will not be liable if the Customer’s stone is treated and loss or damage occurs in the course of this process.
  • The Company will only accept a Customer stone if it comes with certification and a laser number.
ITEM 20: COLLECTION ARRANGEMENTS
  • Customers must bring a copy of the relevant invoice relating to their purchase of the Goods when collecting their order.
  • If they do not bring their invoice, they must verify their identity with 100 points of ID (including photo id).
  • The Company will not be liable to the Customer for any loss or damage that they may suffer arising from any act or omission by any staff, employee