faq’s

Visit our ring size guide page here it will explain different methods you can use to order the correct finger size for a ring.

We offer one complimentary ring resizing, within two sizes up or down. This is valid for 6 months after purchase. However, this service is not applicable to tension set rings, rings that have diamond going the whole way around the band or resizing more than two sizes. These will require a complete ring remake, incurring additional charges.

Yes all of our diamonds are able to be purchased without a setting by clicking the add to cart button on the specific diamonds product page. The you can navigate your to cart and go to check out.

Yes we sell lab diamonds at Simply Diamonds. Choose the Lab Diamond tab with the Diamonds section and you can view all of our lab diamonds.

Yes you can purchase a setting without a diamond but we don’t set diamonds that haven’t been purchased on Simply Diamonds into our settings.

No, you must purchase your diamond from Simply Diamonds for us to create a finished set ring for you.

Yes, we only sell diamonds that have been certified by the GIA or IGI. All diamonds that are over 0.15 CT will come with their own certification and be sent out with your finished ring. GIA has recently moved to a digital certification to lower its carbon footprint.

Yes, our setting price includes all diamonds that are within the setting excluding the main centre stone which you need to select separately.

Yes, we choose a pair of diamonds that match the colour and clarity of your center stone to create a cohesive look.

Yes, unless a product is in the ready-to-ship section of the website, all settings are made to order. Please allow 30 days for your ring to be created. 

At the moment we don’t offer this service. Please check back again in the future.

No, Simply Diamonds purely sell diamonds. If you would like a gemstone engagement ring please contact us at Waldemar Jewellers.

Diamonds worldwide are sold in USD, so based on the exchange rate to the Australian dollar the price of diamonds on Simply Diamonds will change on a daily basis.

Our diamonds are sourced directly from the diamond cutters, who update their available stock daily. If the diamond you liked is no longer on our website it means the diamond cutter has sold it and it is no longer available worldwide.

We don’t allow customisation of your settings. If you want a customised ring please contact us at Waldemar Jewellers. for a consultation.

The Colour, Clarity, Cut and Carat Weight of a diamond.

For more in depth information visit our Learn Center.

The term fluorescence refers to those diamonds that create a visible reaction when exposed to ultraviolet rays. During tests conducted in the laboratory with both qualified gemologists and people with no diamond knowledge and experience, no connection was found between fluorescence and the overall appearance of a diamond. Although, diamonds with particularly strong fluorescence have a higher value for the end customer because the market prices them a little lower than dim fluorescent diamonds.

The measure of the number and size of tiny defects and flaws present in almost all diamonds is termed clarity. They do not affect a diamond’s exquisiteness and beauty in any evident way due to minute microscopic imperfections. Therefore, the brilliance and sparkle of a well-cut diamond complement to conceal the imperfections of a lower clarity grade diamond. On the other hand, it is nearly impossible to have a situation where a diamond’s defects are great and visible and it spoils the sparkle and brilliance of a diamond.

Ocular measuring devices generate a three-dimensional model, to measure the diamond’s proportion and angles. This is how a diamond’s cut grade is measured. However, the interfusion between these various dimensions will significantly affect how light reacts once it enters the diamond and how it behaves on its way out. By using delicate and advanced computer modelling, it is likely to draw light behaviour and measure its level of brilliance, fire and sparkle as it exits the top of the diamond.

Exceptional and finest cut grade stricture has only been applied to round brilliant stones by the GIA at present.

Polish depicts the smoothness of a diamond’s surface while symmetry refers to the alignment/ position of the surface. Cut grade of a diamond is far more essential than the polish and symmetry, as they value nothing. They are only helpful when picking between two diamonds that are otherwise the same.

Yes all order come with free express shipping, including insurance.

No, Simply Diamonds orders can only be shipped to an address within Australia.

All made to order items take on average 30 days to produce. Once ready for shipping you will be sent a tracking number for your parcel.

Yes, we have an office in the Sydney CBD where you can collect your order from. Please choose this option at check out.

We offer one complimentary ring resizing, within two sizes up or down. This is valid for 6 months after purchase. However, this service is not applicable to tension set rings, rings that have diamond going the whole way around the band or resizing more than two sizes. These will require a complete ring remake, incurring additional charges. See below for return shipping.

We accept returns on all orders with 14 days of receipt of the parcel. Only a store credit note can be issued. There is a 30% restocking fee on all orders. Returns must meet the returns policy of Simply Diamonds. View here

Yes, all return postage for resizing or returns is at the cost of the customer and all liability for the item is transit lies with the customer.